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Our sales team

ZIP codes 9 & 4

ZIP codes 6 & 8

ZIP code 7

ZIP codes 1 & 2

laboratories and large laboratories

ZIP codes 3 & 5

ZIP codes 1 & 2

FAQ

DRILL CHUCK

What does FG, HP or RA mean in the article number?

FG stands for friction grip - turbine / high-speed drill (drill with a diameter of 1.6 mm), RA stands for right angle + angle piece (drill with a diameter of 2.35 mm with a "hammer" at the end of the shaft), HP stands for handpiece (drill with a diameter of 2.3 mm)

Which mandrel reduces from FG to RA?

The mandrel is called: Article number: M.4024-RA-6 (6 pieces in a pack)

Which mandrel reduces 3 mm from HP to the milling machine?

The mandrel is called: C.Reduzierhülse_D

GRAIN SIZES

What does the ISO number 504 mean?

The ISO numbers stand for the grain size: 494 = ultrafine, 504 = very fine, 514 = fine, 524 = medium, 534, coarse, 544 = very coarse

RING COLORS

What does the ring color red mean for diamonds?

Red stands for the fine grain size - see also FAQ-Grains

What does the double purple ring on laboratory cutters mean?

The double purple ring represents the NEM micrograph - other micrographs are:

HYGIENE

Why are my surgical drills rusting?

If you mix drill bits in the thermal disinfector with other instruments that already have oxidation (rust), this rust will also end up on the drill bits.

How do I know how to prepare or store a drill bit?

Simply go to the shop and click on product details and then DOWNLOAD to download the product data sheet.

CASES & FOLDERS

How do I return the Hey Cicle Box?

Simply use the UPS return slip that is included with the shipment, zip the package with the "security seal" and send it back to us safely.

How do I return a folder or suitcase?

Use the delivery note to quickly check which folders and/or cases were delivered to you and send them back to us in the blue Hey-Cicle box with the return label.

RETURN

How can I return goods?

Simply contact your contact person at Frank Dental based on your zip code. We will arrange a free pickup.

How long can I return goods?

We accept returns of goods originally packaged in Frank Dental packaging for up to 6 months.